Who are we?

Zai was born from the April 2021 merger of CurrencyFair and Assembly Payments.

CurrencyFair was launched in Ireland in 2010 and offers an online cross-border payment and foreign exchange service to customers globally. Over the past 10 years, the company has onboarded over 150,000 customers. It currently offers 20 currencies in well-established currency corridors for international payments.

Assembly Payments, founded in 2013, has been one of the fastest-growing fintechs in Australia. Specialising in building automated payment workflows, with APIs, to reduce the complexity of running both traditional and digital-native businesses.

Zai has focused on mid-market and enterprise-level business customers in the world of integrated financial services, including payments, FX, fraud management, reconciliation, and more. While the CurrencyFair brand continues as the home for consumers and small businesses who want faster, cheaper foreign exchange.

We are boldly transforming the future of financial services and powering our customers by making innovative financial services accessible to all.

To find out more about the 10 years history of Zai visit https://www.hellozai.com/

The Role :

We are seeking candidates for 3 positions in the role of Payments Analysts to join our Payments Team. As a Payments Analyst, you will operate within the global support function of our Payments Team. Your responsibilities will include ensuring timely, seamless, well-controlled, and appropriately monitored end-to-end support of customer transaction flows, delivered in accordance with regulatory obligations, guidelines, associated rules, and the organization’s internal policies. This role reports to the Team Leader - Payments, who is seeking an enthusiastic, collaborative individual with strong communication skills, relationship-building skills, problem-solving abilities, and someone who comes with a results-oriented mindset.

Key Responsibilities

  • Ensure customers’ end-to-end transaction flows (i.e. from sending in through to transferring out) are processed accurately, and efficiently in accordance with the organisation’s and market opening times

  • Reconciliation of incoming payments, outgoing transfers and investigation of unreconciled items - manually process all transactions that fall out of automated clearing / batching process, identify trends in automation failures and raise solutions to address and improve automated processing 

  • Investigate all unreconciled items within agreed SLA 

  • Process internal and external payment instructions via various banking platforms

  • Communicate effectively by email and/or telephone with customers, sellers/banking partners & other internal departments

  • Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail ensuring team SLAs and KPIs are met

  • Execute foreign exchange transactions

  • Carry out daily liquidity management across different banking partners

  • Support and work with external service providers such as banking and non-bank partners

  • Support Product and Engineering teams with testing of new product offerings when required

Required Knowledge and Experience

  • Experience of working in a financial services environment, with specific focus on reconciliation/cash/payments/FX operations 

  • Proficient in MS Excel, with experience of using for financial reconciliations

  • Ability to maintain accuracy and attention to detail while meeting tight processing deadlines

  • Strong communication skills, both verbal and written, with ability to deal with all levels in a confident and professional manner

In return, Zai is offering

  • Global market exposure in an agile and flat organization where your ideas and contributions will have strong impacts on the company’s growth and success.

  • A company culture with an innovative, inclusive, and collaborative mindset where you will learn something new every day, alongside amazing professionals.

  • A fun and flexible work environment.

  • Competitive salary packages benefits and a Hybrid working environment where you are required to work from the office as per your agreed flexible working arrangement.

Our Equal Opportunity Employer Commitment

Zai is an equal-opportunity employer committed to creating a diverse environment for its workforce. All qualified applicants will receive consideration without bias to education, race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.If you require any specific assistance or a reasonable adjustment due to a disability, please let your recruiter know as part of your application, and we will be happy to provide dedicated support.


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